Return & Refund Policy

We want you to be happy with your purchase. If you're not satisfied, you may request a return within 7 days of delivery.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

To start a return, contact us at faixurastore@gmail.com with your order number and reason for return.

Once your return is received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be processed to your original payment method (or via bank transfer for COD orders) within 5-7 business days.

Certain items (e.g. intimate/personal care products) may not be eligible for return for hygiene reasons.